FAQ's
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at casesily@gmail.com
Q.Where do you ship from?
A. We ship from our manufacturing unit or warehouse located in New Delhi or Gurugram. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q.Is COD (Cash on Delivery) available?
A. Yes, Cash on Delivery available.
Q.How long will it take for my items to arrive?
A. It will usually take 3-7 business days for all orders to arrive. Shipping times depend upon product-to-product; based on demand and shipping location.
Q.Is shipping really FREE?
A. Yes, Shipping is FREE all over India.
Q.Do you provide refund or return in case I face any manufacturing issue/defect with the product?
A. Yes, We have return and refund policy, Please read that here https://www.casesily.com/pages/return-refund-policy
Q.How long will it take to receive a tracking number?
A. It will take usually between 1-2 business days.
Q.Where is your company located?
A. Delhi, India.
Q.Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive it within 12 hours)
Q.Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to casesily@gmail.com or you can directly whatsapp us or call us at +91-7827489656.
Q..How can I pay?
A. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc. We also provide cash on delivery for maximum locations.
Q.Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q.How to cancel my order?
A.You can only cancel your order if your order has not been fulfilled. Please be informed to us befor dispatch. In the event you wish to cancel your order, please contact us at +91-7827489656 or email us your order number at casesily@gmail.com